I just discovered this great quote from Kevin Kelly (Wired author), here it is (plus the link to the whole thing):
“Much of what I believed about human nature, and the nature of knowledge, has been upended by the Wikipedia. I knew that the human propensity for mischief among the young and bored — of which there were many online — would make an encyclopedia editable by anyone an impossibility. I also knew that even among the responsible contributors, the temptation to exaggerate and misremember what we think we know was inescapable, adding to the impossibility of a reliable text. I knew from my own 20-year experience online that you could not rely on what you read in a random posting, and believed that an aggregation of random contributions would be a total mess. Even unedited web pages created by experts failed to impress me, so an entire encyclopedia written by unedited amateurs, not to mention ignoramuses, seemed destined to be junk.
…So when the first incarnation of the Wikipedia launched in 2000 (then called Nupedia) I gave it a look, and was not surprised that it never took off. There was a laborious process of top-down editing and re-writing that discouraged a would-be random contributor. When the back-office wiki created to facilitate the administration of the Nupedia text became the main event and anyone could edit as well as post an article, I expected even less from the effort, now re-named Wikipedia.
How wrong I was. The success of the Wikipedia keeps surpassing my expectations. Despite the flaws of human nature, it keeps getting better. Both the weakness and virtues of individuals are transformed into common wealth, with a minimum of rules and elites. It turns out that with the right tools it is easier to restore damage text (the revert function on Wikipedia) than to create damage text (vandalism) in the first place, and so the good enough article prospers and continues. With the right tools, it turns out the collaborative community can outpace the same number of ambitious individuals competing.
I like this because it underpins some of the fundamental beliefs we hold at The Brownbook, we based a lot of our principles on those we saw in Wikipedia. And if you can build an encyclopedia collaboratively, why not a business directory.